Home > BlackBerry, BlackBerry Enterprise Server Express, BlackBerry Professional Software > Upgrading from BPS to BES Express (NOT SUPPORTED)

Upgrading from BPS to BES Express (NOT SUPPORTED)

Okay, first and foremost, RIM does not support upgrading from BlackBerry Professional Software to BlackBerry Enterprise Server Express.  It can be done, but should you run into a problem, you will have very little chance of getting official support.  The steps outlined below are provided as is with no warranty, and as it is unsupported, this could break your BES and require a reinstall.

First, you will need to get BES Express installed on a separate server.  You cannot install BPS and BES Express on the same server :/.  Once you have both servers up and running, download and install the BlackBerry Enterprise Transporter 5.0 Tool from here on the server running BES Express.

Launch the BlackBerry Enterprise Transporter utility, and perform the following actions:

  1. Click Config, then BlackBerry Administrative Service, and enter the credentials you want to use to login to BES Express for this process. 
  2. <OPTIONAL> Click Config, then E-mail Notification, and define the e-mail your migrated users will see once moved to BES Express.
  3. Create a new User Manifest by clicking New in the section labeled Step 1: User Manifest.
  4. Verify connectivity to both the source and destination BESMgmt databases by clicking Configure in Step 2: BlackBerry Databases.  You will likely need to run the SQL Surface Area Configuration utility on the BPS server to enable remote access (disabled by default) for this to connect.
  5. Click Details in Step 3: Manifest Configuration to choose which user(s) you wish to migrate, and what you want the destination group and IT policy set to, then click Done to go back to the BlackBerry Enterprise Transporter
  6. Once your user manifest is in set, and your database connections are verified, click Preview in Step 4: Preview and check for any errors or warnings.
  7. Assuming no warnings were encountered during the preview, click Migrate in Step 5: Migration, and cross your fingers (In my experience with this tool, you can Ignore Warnings if you see a warning about Test BAS call failed, BAS assignments unavailable.  I don’t know why this error is thrown, but I migrated a few users with it, and everything went fine).
  1. Keith Graber
    May 6, 2010 at 9:08 am

    Thanks for the post! Very helpful!

    I read here http://www.blackberryforums.com/bes-admin-corner/217563-bas-assignments-unavailable.html that if you do not select a group or policy you will not recieve the error (I confirmed this in the Preview).

    I understand that the downside is that you would have to manually change the users group and/or policy after the move.

    I’ve moved one account (mine) with the policy set (recieving the warning) but have not had any issues so far.


    • May 6, 2010 at 9:31 am

      You’re quite welcome :). I’m glad someone found it useful. I searched for a while on a how-to for a migration from BPS to BESx, and each site/article I found only talked about parts of it.

      As for the BAS assignments issue, the BES Transporter utility was note designed for (nor supported with) BESx, so this warning doesn’t surprise me. I’ve moved about a dozen users now and decommissioned the old BPS, and everything is still working beautifully.


  2. logesh
    August 29, 2011 at 8:24 am

    thanks for the above article.. absolutely brilliant..saved me a lot of hassle..


  3. Brian
    December 5, 2011 at 2:05 pm

    We are moving from Ex2003/BES 4.1 to Ex2010/BESX 5.0.3. As part of this tranisition, the new BESX is using a new BESAdmin account (same domain). Have you ever come across this and had any issues?


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  1. May 20, 2011 at 7:45 am
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